Below are frequently asked questions, you may find the answer for yourself.
Shipping
We ship all orders from our local US warehouse via USPS/UPS. Most orders arrive within 1–3 business days to most US addresses, and 3–5 business days to more remote areas. Every order includes a tracking number sent to your email once your package ships.
We currently ship within the United States only, from our domestic US warehouse. This means fast local delivery with no customs delays and no long international wait times. We are working on expanding to international shipping soon.
Most orders arrive in 1–3 business days within the continental US, and 3–5 business days to Alaska, Hawaii, and remote areas. You will receive a tracking link by email as soon as your order ships from our US warehouse.
Payment
We accept all major credit and debit cards including Visa, Mastercard, American Express, as well as PayPal. Your payment is processed securely through our encrypted checkout — we never see or store your card details.
Absolutely. Our entire website uses SSL encryption, and your payment information is processed through PCI-DSS compliant payment gateways. We do not store your credit card details on our servers, and we will never share your personal information with third parties.
Order & Returns
Simply browse our earring backs collection, choose your style and quantity, and click "Add to Cart." Then proceed to checkout, enter your shipping details, and complete payment. You can check out as a guest or create an account to track your order easily.
Need to change or cancel your order? Email us at earringbacks@junchong.net within 24 hours of placing your order. Once your package has shipped, it cannot be redirected, but you can still return it for a full refund within 30 days.
No account is required. You can check out as a guest and enter your details once. However, creating a free account lets you track orders faster, save your shipping address, and view your order history at any time.
After your order ships, we will email you a tracking number and a link to follow your package in real time. You can also check the status anytime by clicking the tracking link in your shipping confirmation email, or by emailing us and we will update you within 24 hours.
We offer a 30-day money-back guarantee. If you are not satisfied with your earring backs for any reason, simply email us at earringbacks@junchong.net within 30 days of delivery for a full refund. No questions asked — your satisfaction is our priority.
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